Terms of service
Pure Awareness Therapy
Last Updated: October 2025
Welcome to Pure Awareness Therapy. By booking and attending sessions with Anna, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
Pure Awareness Therapy offers holistic therapeutic services including but not limited to:
Clinical Hypnotherapy
Psychotherapy
Neuro-Linguistic Programming (NLP)
Energy Healing
Frequency Medicine
Biohacking consultation
Sound Healing
PEMF therapy sessions
These services are designed to support your mental, emotional, physical, and spiritual wellbeing. They are complementary in nature and are not a substitute for medical treatment, diagnosis, or prescription.
2. Professional Relationship
Not Medical Advice
The services provided are not medical, psychiatric, or psychological treatment. Anna is a Clinical Hypnotherapist, Psychotherapist, and Energetic Practitioner, not a licensed medical doctor or psychiatrist. If you are experiencing a medical or psychiatric emergency, please contact your GP, psychiatrist, or emergency services immediately.
Complementary Care
These services are intended to complement, not replace, any existing medical or mental health treatment you may be receiving. You should continue to follow the advice of your qualified healthcare providers.
Your Responsibility
You are responsible for your own wellbeing and any decisions you make as a result of our sessions together. Anna provides guidance, support, and therapeutic interventions, but you remain responsible for your choices and actions.
3. Confidentiality
Your Privacy Matters
All information shared during sessions is kept strictly confidential in accordance with professional therapeutic standards and Australian privacy laws.
Exceptions to Confidentiality
Confidentiality may be broken only in the following circumstances:
You provide written consent to share information
There is a serious and imminent risk of harm to yourself or others
There is a legal obligation to report (e.g., child abuse, court subpoena)
As required by law
Record Keeping
Session notes and records are kept securely and confidentially for a minimum of seven years as required by professional standards.
4. Booking and Appointments
Scheduling
Sessions are by appointment only. You will receive confirmation of your appointment via email or SMS.
Session Duration
Standard sessions are 60 minutes unless otherwise specified (e.g., Cortisol Reset Sessions, workshops). Please arrive on time to receive your full session.
Late Arrivals
If you arrive late, the session will still end at the scheduled time, and you will be charged the full session fee. Sessions cannot be extended due to late arrival.
5. Payment Terms
Payment in Full
Payment is required in full at the time of booking or before your scheduled session unless a payment plan has been arranged.
Accepted Payment Methods
We accept bank transfer, credit/debit card, and other payment methods as specified at booking.
Package Sessions
When purchasing multi-session packages (e.g., 3, 6, or 9-session PATH Process), payment must be made in full before the first session unless a payment plan has been agreed upon in writing.
Payment Plans
Payment plans may be available for package purchases. All payment plan arrangements must be agreed upon in writing before sessions commence.
Non-Refundable
All payments are non-refundable except in extraordinary circumstances at Anna's discretion.
6. Cancellation and Rescheduling Policy
Cancellation Notice
You must provide at least 48 hours notice to cancel or reschedule an appointment. Cancellations can be made via email or phone.
Late Cancellation Fee
Cancellations made with less than 48 hours notice will incur a 50% cancellation fee.
No-Show Policy
If you fail to attend your scheduled appointment without notice, you will be charged the full session fee.
Rescheduling
Rescheduling is welcome with at least 48 hours notice. Every effort will be made to find an alternative time that suits you.
Emergency Circumstances
In cases of genuine emergency or illness, please contact Anna as soon as possible. Discretion may be used on a case-by-case basis.
Practitioner Cancellation
If Anna needs to cancel your session, you will be given as much notice as possible and offered an alternative time or a full refund.
7. Package Sessions and Validity
Session Packages
Multi-session packages (3, 6, or 9 sessions) must be used within 12 months of purchase unless otherwise arranged.
No Refunds on Packages
Package sessions are non-refundable and non-transferable. If you are unable to use your sessions within the validity period, they will expire.
Transferring Sessions
Sessions cannot be transferred to another person.
8. Client Responsibilities
Health Disclosure
You agree to disclose any relevant medical conditions, medications, mental health diagnoses, or physical limitations that may affect your treatment. Failure to disclose relevant health information may affect the safety and efficacy of services provided.
Active Participation
Your healing is a collaborative process. You agree to actively participate in sessions and any recommended practices or integration work between sessions.
Respectful Conduct
You agree to treat Anna and the therapeutic space with respect. Any threatening, abusive, or inappropriate behavior will result in immediate termination of services without refund.
Sobriety
You agree to attend sessions sober and not under the influence of alcohol or recreational drugs. If you arrive intoxicated, the session will be cancelled without refund.
9. Hypnotherapy-Specific Terms
Consent
By booking hypnotherapy sessions, you consent to being guided into a relaxed, focused state of awareness. You remain in control at all times and can exit the hypnotic state whenever you choose.
Not Suitable For Everyone
Hypnotherapy may not be suitable for individuals with certain mental health conditions including but not limited to: active psychosis, severe dissociative disorders, or epilepsy. Please disclose any such conditions before booking.
No Guarantees
While hypnotherapy is highly effective for many people, Anna cannot guarantee specific results or outcomes. Individual experiences and results vary.
10. Technology and Online Sessions
Platform
Online sessions are conducted via Zoom or other agreed-upon secure platforms.
Your Responsibility
You are responsible for ensuring you have a reliable internet connection, a private space, and a functioning device for online sessions.
Technical Issues
If technical issues prevent the session from occurring, we will reschedule at no additional charge. If technical issues occur during a session, reasonable efforts will be made to continue or reschedule the remaining time.
Recording
Sessions may not be recorded by either party without explicit written consent.
11. Use of Equipment (PEMF, Bioresonance Scanner)
Safe Use
Equipment such as the PEMF mat and bioresonance scanner are used as part of a holistic wellness approach. These devices are not medical devices and are not used to diagnose, treat, cure, or prevent any disease.
Contraindications
PEMF therapy may not be suitable for individuals with pacemakers, pregnant women, or those with certain medical conditions. You must disclose any relevant health information before using this equipment.
Informed Consent
By participating in sessions involving this equipment, you acknowledge that you have been informed of its nature and purpose and consent to its use.
12. Disclaimer and Limitation of Liability
No Medical Claims
Pure Awareness Therapy does not diagnose, treat, cure, or prevent any disease or medical condition. The services provided are for educational, supportive, and wellness purposes only.
Your Own Risk
You participate in all services at your own risk. Anna and Pure Awareness Therapy are not liable for any injury, loss, or damage arising from your participation in sessions or use of any information provided.
Professional Insurance
Anna maintains appropriate professional indemnity insurance as required by professional standards.
13. Intellectual Property
Session Content
All materials, recordings, handouts, or content provided during sessions remain the intellectual property of Pure Awareness Therapy and are for your personal use only.
No Reproduction
You may not reproduce, distribute, or share any materials without written permission.
14. Testimonials and Marketing
Permission to Use
From time to time, you may be asked if you would like to provide a testimonial or review. This is entirely optional.
Anonymity
If you choose to provide a testimonial, you may request that it be used anonymously or with only your first name.
Right to Refuse
You have the right to decline any request to use your image, name, or story for marketing purposes.
15. Termination of Services
Client Termination
You may choose to end the therapeutic relationship at any time. Any unused package sessions will not be refunded.
Practitioner Termination
Anna reserves the right to terminate the therapeutic relationship if it is not in your best interest, if there is a conflict of interest, or if you violate these terms. In such cases, appropriate referrals will be provided where possible.
16. Changes to Terms
Pure Awareness Therapy reserves the right to update or modify these Terms of Service at any time. You will be notified of any significant changes. Continued use of services after changes constitutes acceptance of the updated terms.
17. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with Australian law.
18. Contact Information
If you have any questions about these Terms of Service, please contact:
Pure Awareness Therapy
annasenergetics@gmail.com
Phone: 0423578857
Website: www.pureawarenesstherapy.com.au
Acknowledgment and Consent
By booking a session with Pure Awareness Therapy, you acknowledge that you have read, understood, and agree to these Terms of Service.
I understand and agree to the Terms of Service outlined above.